Last updated: January 2026

What is responsible gaming and why does it matter?

Sona101 app is more than just a betting platform — it is a trusted companion for millions of players across Bangladesh. We understand that betting and casino games are a form of entertainment for many. But when that entertainment gets out of hand, it can cause serious problems in your personal, family, and financial life.

Responsible Gaming In other words — whenever you play, set your limits in advance. Betting should never have a negative impact on your life. Sona101 app believes in this principle, and our platform provides all the tools you need to keep your play within healthy boundaries.

Remember: Betting is entertainment, not a source of income. Set a budget before each session and never go beyond it.

Our responsible gaming policy is built on three core pillars: Awareness, Control and Support. If you ever feel that gaming is affecting you, the Sona101 app support team is always here for you.

How do you recognize the signs of problem gambling?

People often do not realize when their gaming habits are heading toward a problem. Watch out for these warning signs:

Chasing losses by continuing to play

Chasing losses by placing even bigger bets is the most dangerous habit of all.

Playing in secret, hiding it from family and friends

A tendency to hide your gaming activity is a sign that something is wrong.

Betting with money meant for daily expenses

Spending household budget, bill money, or savings on betting is a sign of a serious problem.

Feeling restless or irritable when not playing

Feeling restless or uneasy when you cannot play is an early sign of addiction.

Exceeding set limits

Repeatedly breaking a budget you set for yourself means you are losing control.

Neglecting work, studies, or relationships

Neglecting professional or personal responsibilities because of betting is a serious concern.

If you recognize two or more of the above signs in yourself, take a break right now and reach out to Sona101 app support.

Self-Assessment

Ask yourself the questions below. If most of your answers are yes, consider seeking help.

1

Have you ever gone back to betting the next day to try to recover money you lost?

2

Have your family or friends ever expressed concern about your gaming habits?

3

Are you finding it hard to enjoy yourself without betting?

4

Have you ever placed bets using borrowed money or by dipping into your savings?

5

Have you tried to stop betting but could not?

6

Do you find yourself increasing the amount you play just to get the same thrill?

These questions are not a medical diagnosis, but they can help you become more aware of your own habits. If needed, please speak with our support team.

How do I set limits on Sona101 App?

For responsible gaming on Sona101 app, we recommend following a few simple steps. Sticking to these will help you stay in control at all times.

1

Set a daily/weekly budget

Set a fixed budget based on your income and expenses. Once that amount is gone, stop playing for the day.

2

Manage your time

Decide in advance how long you will play each day. Set an alarm and stop when the time is up.

3

Never bet on impulse

Never bet when you are angry, frustrated, or under the influence of alcohol. Always make decisions with a clear head.

4

Learn to accept losses

You cannot win every bet. Accept losses as a normal part of the game and never try to chase them.

5

Take regular breaks

Take at least one full day off each week. Spend that time with family and friends.

FAQ

Self-Exclusion is a feature that lets you close your account for a set period or permanently. To activate this on the Sona101 app, please contact our support team. Once enabled, it cannot be lifted before the specified period ends.

Yes, on the Sona101 app you can set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased before the specified period ends, but it can be lowered. Please contact support for assistance with this.

If you think a family member or friend is struggling because of gambling, have an open and honest conversation with them. Offer help with empathy, not pressure. If needed, contact the Sona101 app support team — we can point you in the right direction.

A temporary suspension lets you deactivate your account for 7 days, 1 month, or 6 months. Your account will reactivate automatically once the period ends. A permanent closure means your account will be deleted entirely, and a new account cannot be created using the same details.

Absolutely not. Sona101 app strictly prohibits anyone under 18 from registering or playing. Age is verified at registration, and ID may be requested if there is any doubt. Any account found to belong to a minor is immediately cancelled.