Introduction
Sona101 app is built on the trust of millions of users across Bangladesh. We believe that every player's personal information belongs to them. This Privacy Policy This document explains how Sona101 app collects your information, the purposes for which it is used, and the conditions under which any information may be shared with third parties.
By registering on Sona101 app, downloading the app, or using any of our services, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully. If you have any questions, contact our support team.
Important: Sona101 app will never ask for your password, bank PIN, or OTP via phone or email. Any such request is a sign of fraud.
What Information Do We Collect?
Sona101 app collects certain information to deliver its services and improve your experience. The details are listed below:
- Identity Information: Your name, date of birth, and national ID number (collected at registration).
- Contact Information: Mobile number and email address.
- Financial Information: bKash, Nagad, or bank account details (for processing transactions).
- Device Information: Device type, operating system, IP address, and browser information.
- Usage Data: Pages you visited, time spent, and games you played.
- Location Data: Only with your consent and for the purpose of fraud prevention.
How Is Your Information Used?
Collected data is used solely for the purposes listed below. The sona101 app never sells your information.
| Purpose | Description |
|---|---|
| Account Management | Registration, login, and account verification. |
| Payment Processing | Processing deposits and withdrawals securely. |
| Customer Support | Resolving your complaints or inquiries. |
| Security | Preventing fraud, forgery, and unauthorized access. |
| Service Improvement | Improving the app and website experience. |
| Promotional Communications | Notifying you about bonuses, offers, and updates (with your consent). |
Is Your Information Shared?
Sona101 app does not sell your personal information to advertisers or third parties. However, limited information may be shared with specific partners in certain circumstances:
- Payment Providers: Only the information strictly necessary to process transactions.
- Technology Partners: For app management and security purposes.
- Legal Obligations: In response to a court order or request from a regulatory authority.
- Fraud Prevention: With partner agencies to prevent unauthorized activity.
Any third party we share data with is required to maintain the same level of privacy protection that we uphold.
Cookies & Tracking Technologies
Sona101 app uses cookies and similar technologies on its website and app. These technologies keep your session active, remember your preferences, and help analyze usage patterns.
- Essential Cookies: Essential for login sessions and security.
- Functional Cookies: Saves your language and display preferences.
- Analytics Cookies: Collects usage statistics to improve our services.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some app features.
Data Retention Period
Sona101 app retains your data only for as long as necessary. Information is kept while your account remains active. After account closure, certain data may be retained for a limited period to meet legal obligations or resolve disputes. Financial transaction records are generally kept for up to 5 years.
Your Rights
As a user of Sona101 app, you have the following rights. We fully respect and uphold each of them.
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate information.
- Right to Erasure: The right to request deletion of your data in specific circumstances.
- Right to Restrict Processing: The right to request restricted use of your data in certain cases.
- Right to File a Complaint: The right to raise a complaint with our privacy team.
Contact our support team to exercise any of these rights.
Minor's Privacy
Sona101 app strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor's data has been collected, we will immediately delete that information and close the account.
Policy Updates
Sona101 app may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via app notification or email. The latest version will always be available on this page. We recommend reviewing this page regularly.